Shipping policy

Shipping Policy

At Falling Man Designs, we take pride in crafting beautiful charcuterie boards and custom furniture pieces designed to enhance your home. Our shipping policy is designed to make delivery as seamless as possible. Please review the details below to understand how we handle orders for our handmade products.

Eligible Products

This policy applies to all shipments of our charcuterie boards and custom furniture. Due to the handmade and custom nature of our items, lead times for production may vary (typically 2-6 weeks for custom orders). Smaller orders may take less time, some just a few days.  We'll provide an estimated shipping date upon order confirmation.

Shipping Rates

  • Free Shipping: Orders totaling $150 or more qualify for complimentary standard ground shipping within the continental United States.
  • Orders Under $150: Shipping costs will be calculated based on the actual carrier rates at the time of shipment. These may include weight, dimensions, and destination factors.
  • Shipping Cost Calculation: For orders under $150, we'll provide a shipping quote via email within 24 hours of order placement. If you agree to the quote, we'll proceed; otherwise, we can adjust your order or cancel for a full refund.

Shipping Methods and Carriers

  • Charcuterie Boards: Typically shipped via USPS Priority Mail or UPS Ground for fast and reliable delivery (small to medium packages).
  • Custom Furniture: Larger items may require freight shipping via carriers like UPS Freight or LTL (Less-Than-Truckload) services. We'll coordinate white-glove delivery options for oversized pieces upon request (additional fees may apply).
  • We partner with trusted carriers to ensure secure transit. Tracking information will be emailed once your order ships.

Delivery Times

  • Standard Processing: Orders ship within 3-5 business days after production completion, excluding weekends and holidays.
  • Transit Times:
    • Charcuterie boards: 2-7 business days.
    • Custom furniture: 5-14 business days, depending on location and size.
  • Expedited shipping is available for an additional fee—contact us at FallingManDesigns@gmail.com to inquire.

Shipping Destinations

  • Shipping within the continental U.S. only.

Important Notes

  • Fragile Items: All pieces are carefully packaged with protective materials. If your order arrives damaged, please notify us within 48 hours with photos for a prompt replacement or refund.
  • Order Changes: Shipping charges are non-refundable once the order has shipped.
  • Taxes and Fees: Sales tax is calculated based on your shipping address. No hidden fees—transparency is key.

If you have questions about your order or need a shipping quote, reach out to our team at (407)383-6468 or FallingManDesigns@gmail.com We're here to make your shopping experience delightful!