Refund policy

At Falling Man Designs we strive to ensure your complete satisfaction with every custom piece of furniture and decor. However, because our products are handmade to your exact specifications, returns are limited and subject to the following guidelines. Please review this policy carefully before placing your order.

Before We Ship
Your peace of mind matters to us! Before sending your furniture, we’ll share photos and videos with you showing the exact measurements of your piece and how it’s carefully packaged. This ensures that everything meets your expectations prior to delivery. We only proceed with shipping once you’ve confirmed and approved the final details. If you have a custom build, we will work off your exact measurements so be certain you have measured correctly.

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Eligibility for Returns

  • Time Frame: Returns are accepted only if you notify us of your intent to return the item and initiate the return process within 7 calendar days of delivery. Notification must be received by our customer service team via email at FallingManDesigns@gmail.com or phone at (407)383-6468.
  • Condition of Items: The item must be returned in its original condition, unused, undamaged, and with all original packaging, tags, and accessories. Custom items showing signs of wear, alteration, or installation will not be eligible for return.
  • Non-Returnable Items: Due to the personalized nature of custom orders, returns are not accepted for items that have been installed, modified, or specially fabricated beyond standard production (e.g., monogrammed or one-of-a-kind designs). We also do not accept returns for buyer's remorse on custom pieces. 

Return Process

  1. Notify Us: Contact our customer service team within 7 days of delivery to discuss your return. Provide your order number, a brief explanation, and photos of the item if applicable.
  2. Receive Approval: We will review your request and, if approved, issue a Return Authorization (RA) number and detailed shipping instructions.
  3. Ship the Item: Pack the item securely using the original packaging if possible. Clearly label the package with the RA number. Ship the item back to the address provided in your approval email.
  4. Inspection: Upon receipt, we will inspect the item within 3-5 business days to confirm it meets our return criteria.

Shipping and Costs

  • Customer Responsibility: You are responsible for all return shipping costs, including any insurance, duties, or taxes. We recommend using a trackable shipping service to ensure safe delivery.
  • No Return Shipping Provided: We do not offer prepaid return labels for standard returns.

Refunds

  • Processing Time: Once the item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
  • Refund Amount: You will receive a full refund of the item price (excluding any original shipping fees, taxes, or customizations).  Shipping costs for the return are non-refundable.  If you received free shipping, my exact shipping cost will be deducted from refund. My invoice for shipping will be provided as proof of cost. 
  • Partial Refunds: If the item is returned in a condition that does not meet our standards, a partial refund may be issued at our discretion.

Exceptions

  • Damaged or Defective Items: If your custom item arrives damaged or defective, please notify us immediately (within 48 hours of delivery) with photos. We will arrange for a replacement or full refund at our expense, including return shipping.
  • Order Errors: If we made an error in your custom order (e.g., wrong dimensions or color), we will cover return shipping and provide a replacement or refund.

We appreciate your understanding that custom craftsmanship requires careful consideration. If you have any questions about this policy or need assistance, our team is here to help. Thank you for choosing Falling Man Designs.